Stakeholders, Metrics, and Quick Wins

MT400-2: Analyze the role of planning and metrics in a successful Business Process Management
(BPM) project.
In this Assignment, you are going to evaluate a specific business process based on criteria detailed
below. If you already have selected a business process, continue using that and skip to the next
paragraph. If you have not yet selected the business process you will use for these Assignments,
then begin by selecting one. Email your instructor and clearly describe the objective of this process, the
participants, and the strategic significance forthe company. The business process you select must have
a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable or will ask you to select another one.
Part 1: The Stakeholders
Answer the following questions:
1) Who are the stakeholders in your selected business process, besides those that are directly
involved in the execution of it? List at least two people/groups and explain their relationship/
connection to the process. Also describe what they expect from this project.
2) What is this process intended to accomplish? What constitutes success? Focus on the selected
process, not the organization in general. Be specific about both of these elements (definition of goals
and success).
Part 2: Metrics
List three metrics that you think can help you quantify the performance of the selected business
process currently. List and define the metrics clearly, explain why each metric is important in the
assessment of the process, and then give an example of the statistic units. For example, if your
metric is speed of processing, it may be defined by how quickly each employee audits a tax form,
and the example would be that on average you would expect eight tax forms audited per hour.
Metric 1:
1. Definition
2. Significance in assessment
3. Example
Repeat this format for all three.
Part 3: Quick Wins
Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be
accomplished quickly and (c) why they will provide a boost to the project.