Six Sigma

Six Sigma is a continuous improvement strategy that aids an organization in identifying, reducing, and eliminating defects from any product, process, or transaction. When using Six Sigma, a solution is not generally known at the beginning but becomes clear through use of the Six Sigma strategy.  Address the following requirements: 
Identify a problem for improvement in an organization with which you are familiar, and detail an objective or desired outcome.
In the remaining pages, detail the metrics that would measure success and why those are appropriate, and explain the process for determining root causes, and what tools would be used to follow through on the steps of the Six Sigma strategy.

Please include introduction and conclusion also use 9 references including this book as main reference Stevenson, W. (2018). Operations management (13th ed.). New York, NY: McGraw-Hill Irwin. ISBN-13: 9781259667473 book in attachment, chapter 9 & 10 related to this assignment