Process Map

    Select a process related to your performance improvement project, which you defined in Unit 1, or one from your own work experience that could use some improvement. Make sure that the process you select involves multiple job roles or departments.

  1. Print the Cross-Functional Flowchart Template linked in Resources and follow the instructions to sketch the process as it exists.

      2. Be sure to sketch the process in its current state, noting any unusual delays or potential areas of improvement in the process.

  3. Refer to the examples of cross-functional flowcharts on page 1003 of the Handbook of Human Performance Technology (linked in Resources) and in the toolkit of Performance Improvement: Stages, Steps, and Tools for guidance.

    4. Refer also to the guidelines in Marelli’s article on process mapping, “The Performance Technologist’s Toolbox: Process Mapping.”
    Post the process map with a description of your experience in mapping this process.
        Are there areas of the process that are fuzzy?
        Are there any unusual delays?
        Are there areas that obviously need some improvement?
        Are there areas that require some measurement or further analysis before you recommend any changes?

      5.  Based on your analysis so far, do you see any ways to improve this process? If so, how might the organization gain from this process improvement?