Management

In 150 words that include at least 1 APA citation and the associated reference respond to the following question using the MEAL format below.

The MEAL format for paragraphs includes one sentence for each of the following: Main idea, Evidence with citation, Argument, or Analysis with citation, Last or cLosing sentence.

Question
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is designed to help consumers choose the best hospital-based on standardized survey scores that assess patients experiences at hospitals where they were treated. However, very few consumers use HCAHPS to choose a hospital. Why is that? What should policymakers do to improve the usefulness of HCAHPS as a consumer decision-making tool?