Defensive Communication

Case Study:
One of our clients is having trouble in the workplace with defensive communication. This has resulted in some employees who were the recipients of this defensive communication to complain informally of bullying to their managers. Before this escalates into a bigger issue and there are formal complaints made against our client, I will need your assistance to create a PowerPoint presentation that we can present to our clients’ staff to help them communicate in a non-defensive manner.

Directions:
Refer to Chapter 9 of your text, along with Tables 9.1 and 9.2 to create a PowerPoint presentation to include the following:

1. Problem- Describe an example interaction between 2 employees that resulted in defensive communication from either the sender or receiver.

2. Root Causes- Identify 3 styles that are possible causes of the defensive communication pattern.

3. Recommendations – Identify 3 things that could be done differently to facilitate non-defensive communication.

Other Requirements:

I INCLUDED A COPY OF CHAPTER 9 SO YOU CAN REFERENCE. PLEASE LET ME KNOW IF YOU CAN’T OPEN THE CHAPTER!
Length: 6-7 slides of content
Title and Reference slides do not count as content
Add Speaker notes
Notes Length: 150 words for each slide these notes should be in the Speaker Notes section of the PowerPoint slides.
Be sure to include citations for quotations and paraphrases with references in APA format
Make sure the presentation follows good PowerPoint design principles (e.g., readable font, uses one template, one-inch borders around the slides) and contains transitions, builds, graphics, and animation when appropriate.
The first slide in the presentation should be the title page
The last slide in the presentation should be the list of references used
Include Three different quality sources and cite them (don’t use Wikipedia). The Textbook can be one of the sources
All assertions in this assignment must have citations and references
Write in 3rd person