Wal Mart Customer Service

Identify and clearly state the problem (the leadership or organizational behavior issue that you have selected to research). The problem statement should be phrased in terms of a researchable question. For example, if a work group is not performing effectively, an effective problem statement might be “How can group performance be improved?”

A well formed problem statement has the following.

Focus: The problem should be well defined and specific enough for the reader to gain a clear idea of the OB topic area and the direction of your study and research.
Structure: If the problem statement is sufficiently focused, it will provide a basis for decisions about which information to include and which to exclude from the paper.