training plan

A local hospital has asked you to come on board and create a new position in which staff members demystify insurance policies for patients.  You have been given three full-time employees who know little about insurance and need to create a training plan for them to become up to speed in order to respond to patient inquiries and questions.

Audience: Three hospital employees with minimal knowledge of insurance
Length: three pages
Page 1 is a table of contents ( i can do this part)
Page 2 is a list of topics
Page 3 is a list of any resources/references used to create this assignment
Create a Table of Contents that list a minimum of 5 topics that will need to be covered (including the differences between public and private insurance, privacy, and other considerations).
On a separate page, list the topics included in your table of contents and under each, provide a brief summary of what the topic means.  These topics will be covered in depth over the first year before this department launches for patient education.
On the third page, list the resources/references you used to complete this assignment.  Be sure to use APA formatting for your references.