customer service

Develop a script for a role play using the scenario below. The role play will be based on the product or service of Toyota where you are engaging with the customer

Scenario
Your customer is from a culturally diverse background, different from your own. Ensure you include advice and suggestions on the product and/or service in your solution for your customers identified needs that involves knowledge that you have acquired from your network contacts and/or research findings e.g. complementary products or services.  The role play should last for no longer than 7 minutes