assignment2

On page 144 In the Ostrom et al. (2015) article, the authors mention 6 key challenges and opportunities, that service scholars should handle to move forward in service research (see Advancing the Service Field: Challenges and Oppprtunities). Discuss at least two challenges and commensurate opportunities that you feel should be immediately tackled in any area of service research. Be sure to provide specific examples. Cite references