Assignment 2: Building A Customer Relationship Model – PowerPoint Presentation

A customer relationship model attempts to enhance the relationship between the organization and the customer. The goal is to improve customer loyalty while identifying any potential opportunities.

In this week’s assignment, please find a local healthcare organization that specializes in treating specific patients (ex: cancer, pediatrics, catastrophic injuries) or illnesses. Research the organization, and build a Customer Relationship Model for the organization.

The assignment must be submitted in a PowerPoint format (maximum 5 slides) and explains the needs of the customer.

RUBRICS: Submitted in a PowerPoint format (maximum 5 slides) and explains the needs of the customer. APA Format , Grammar.  

26 (26.00%) – 30 (30.00%)

Content meets objective. Has a professional tone and has very few or no grammatical errors.

 Provided overview of facility chosen, with a detailed customer relationship model. 31 (31.00%) – 40 (40.00%)

Facility chose is described in detail with a focused and easy to understand customer relationship model

 Slides are engaging and explains the needs of the customer  

26 (26.00%) – 30 (30.00%)

Content has good flow and slides are relevant

• Link: video on corporate branding: