case study report

this report will include:
Heading for each paragraph.
APA reference.
Summary
Introduction
conclusion
answering the following 4 questions:
1-What are the most significant events in the story of how the plant survived because of its adoption of quality-based principles?
2- How did the plants processes eventually were brought under control?
3-How did gaining control of the process help to cut costs; improve their prospects of earning revenue in the future; develop new products;  retain their best staff in the future; improve their relationships with suppliers etc. and what will be the strategic consequences of these improvements?
4-SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the plant under control would you categorize as strategic?