Resolving Conflict

  • Describe a conflict that was resolved and considered a “win–win” resolution within your current or past working environment that involved you or someone with whom you directly worked .
  • Prepare a 10–15 slide PowerPoint presentation with speaker notes that includes the following:
    • Describe the communications involved during the conflict.
    • Identify the method(s) used to resolve the workplace conflict.
    • Determine strategies implemented to help facilitate a “win–win” resolution to the problem.
    • Explain how the resolution strategies and processes that were used could also be used for future conflicts within the workplace or similar environment

 

 

Must be APA format for citing:

 

 

 

Joni, S. A., & Beyer, D. (2009). How to pick a good fight. Harvard Business Review, 87(12), 48-57.

O’Toole, J., & Bennis, W. (2009). What’s needed next: A culture of candor. Harvard Business Review, 87(6), 54-61.

 

Porath, C., & Pearson, C. (2013). The price of incivility. Harvard Business Review, 91(1/2), 115-121.

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