1-1 Discussion: Your Operations Management Experience

Now that you have read about operations management, you have likely realized that you have been a part of some sort of operations management (OM) function in the past, whether you directly worked in an OM-related function; knew of or worked with someone who was carrying out an OM function; or were even simply a customer.

In your discussion, describe a notable experience that you have had in operations management. Was this a service or manufacturing operation, or both?